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💸 Refund Policy

Refund Policy & Satisfaction Guarantee

Entity: AnchorTech Solutions LLC

At AnchorTech Solutions LLC, we strive to deliver high-availability digital workspace platforms and reliable workflow management tools. This Refund Policy outlines the terms, eligibility, and process for requesting refunds or subscription cancellations for our services.

All financial transactions, tax assessments, and refund disbursements are processed securely by our authorized Merchant of Record (MoR) payment partner, Dodo Payments.

14-Day Money-Back Guarantee

We offer a 100% money-back guarantee within 14 calendar days of your initial subscription purchase under the following conditions: • Technical Provisioning Failure: If our technical support team is unable to successfully provision your digital workspace platform credentials or resolve access issues within 14 days of purchase. • Service Non-Delivery: If automated account setup details fail to deliver to your registered email address and cannot be resolved via a support ticket.

To claim your guarantee, please contact our support team at [email protected] with your Order ID and transaction receipt.

Subscription Cancellations

Cancel Anytime: You may cancel your subscription at any time prior to your next billing renewal date. • Self-Service & Email Cancellation: Cancellations can be managed directly through the customer billing portal link provided in your order confirmation email or by emailing [email protected]. • Access Continuity: Upon cancellation, your workspace access will remain active through the end of your current prepaid billing cycle. No further automatic charges will occur.

Non-Refundable Scenarios

Refunds will not be granted under the following circumstances: • Policy Violations: Immediate termination of workspace access resulting from a breach of our Terms of Service or Acceptable Use Policy. • Requests Beyond 14 Days: Refund requests submitted more than 14 calendar days after the initial transaction date. • Partial Month Unused Time: Mid-cycle subscription cancellations will not receive prorated partial refunds for remaining unused days in the active billing period.

Refund Request & Processing Workflow
Submit Request: Send an email to [email protected] including your registered email address, Order ID, and a brief description of the issue.
Review Window: Our compliance and support team will verify your account activity and process eligible requests within 24 to 48 hours.
Credit Disbursement: Approved refunds are credited directly back to your original payment method via Dodo Payments (typically posts within 5–10 business days depending on your card issuer).
Contact Information

For any questions regarding billing disputes, payment processing, or refund requests, please reach out to our team: • Company Legal Entity: AnchorTech Solutions LLC • Support Email: [email protected]